The reselling inbox

[01] The mess

• Order confirmations, buyer questions, shipping notices and returns, all in one long list.
• A question about an order arrives, and the order itself is three screens away.
• What still needs an answer lives in your head, or on a sticky note.

[02] The calm version

1. A question becomes a taskTurn a buyer’s mail into a task, so it waits on a list, not in your head.
2. The buyer becomes a contactLink the mail to the buyer. Their earlier orders and questions are one click away.
3. Notes beside the mailKeep the item, the price and what you promised in a note, linked to the mail.
4. Answer with everything beside itReply while the task, the contact and the note stay on screen.